PANalyzr

FREQUENTLY ASKED

QUESTIONS

Payment & Shipping

How is shipping calculated?


When you buy one of our leading Internet of Things products, we charge a flat rate for domestic shipping (within the continental US) for 2-day air. International Shipping is calculated on a per country basis.




How is tax calculated?


Sales tax is calculated by the web site's e-commerce app based on the shipping address entered. International shipping may include tariffs or other applicable taxes.




What forms of payment are accepted?


We accept e-checks, wire transfers, and credit cards. A fee may be added for credit card payments.




How is the item shipped?


We use custom packaging that has been tested for properly cushioning our products. We use 2-day air (FedEx or UPS) for domestic shipping.




How long will it take?


We usually ship out an order within 24 hours of order receipt. However, occasionally we have inventory shortages. Please check your order number or receipt for shipping status.




How do I return an item?


Please contact us at contact@spanalytics.com or support@spanalytics.com and we will get you a RMA number.





Specs & Features

What is the current version?


We are currently at version 0.6.0 (beta pre-release stage).




What are the current specifications?


Size: 3.5” x 3.0” x 0.8” (90mm x 78mm x 20mm) Weight: 0.25 lbs. (110g) Power: 4.5W max, powered via single USB3 port Frequency Range: 2400 – 2483.5 MHz Timing accuracy: 250 ns Clock accuracy: +- 0.28 ppm over temperature range Operating Temperature: 32°F to 113°F (0°C to 45°C) Humidity Rating: 0% to 90% (non-condensing) On-board SD Card: 4GB Capture capacity Device Input / Output: Antenna – standard SMA female, Sync connectors – MMCX, Logic analyzer – Hirose LX40P, Multi-color LED indicator Protocols: Bluetooth Classic (BR/EDR) and Bluetooth Low Energy, compliant to Core version 5.1. Operating Systems: Windows, MacOS, and Linux




What are the system requirements?


Any PC that can run the above operating systems should be fine. The PC will need a USB3 port. The more RAM, the better for buffer management ( > 4GB).




How do I download the latest software?


Please log on to your account and go to the Downloads page to access the latest (and previous) software downloads.




What is coming?


Fast switching between Bluetooth Classic (BR/EDR) and Bluetooth Low Energy Concurrent capture of Bluetooth Classic and Bluetooth Low Energy Wideband 802.15.4 (16 channel), 2.4 – 2.5 GHz band capture LoRa/LoRaWAN capture





Troubleshooting

Why don’t I see any packets?


Here are some ideas: The hardware or software is in a bad state; disconnect and reconnect the hardware, then restart the software You are in the wrong mode, e.g. you meant to capture BLE traffic, but the PANalyzr is set to BR/EDR. This is the -m option from the command line. The threshold is set too high; the -t command line option Do you have filters set in Wireshark that might be preventing packets from being displayed? The test devices are too far or too at too low a tx/rx level. Can you move closer? The duty cycle for the communication between the test devices is low or sporadic. This might be a timing issue (making sure to capture at the right time) or trying to increase the amount of traffic on the network.




What are the command line options?


-h Print out Help Menu -m <mode> Mode 1=BLE, 2=BREDR</mode> -t <threshold> Detection threshold, -128 to 0</threshold>




How do I reduce the amount of captured traffic?


There are various options. To reduce traffic at the front-end, use the command line option -t <threshold>, where <threshold> is a dBm value from -128 dBm to 0 dBm. The higher the value (less negative), the fewer packets you will see. However, keep in mind that you will not see packets below the threshold and with a Bluetooth device using power management, it can be hard to predict its power levels. Or, you may want to physically segregate your test area from unwanted traffic; find a “quiet” space to do the captures or use an RF shielding technique like an RF blanket or Ramsey Box.</threshold></threshold> You can reduce traffic in Wireshark by applying filters. Please see the Wireshark documentation on how to do this.





About Us

Who are you?


Signal Processing Analytics was formed in 2002. We have recently shortened the name to Spanalytics. We are engineers and programmers who have been working in the world of Internet of Things with decades of experience between us. We employ leaders in the field of Bluetooth application development and wireless device evaluation. And, in our opinion, have the best-in-class wireless signal generation products.




Where are you?


We are located in Richmond, VA




How do I contact you?


www.spanalytics.com contact@spanalytics.com support@spanalytics.com





Spanalytics, LLC Logo

4190 Innslake Drive

Glen Allen, VA 23060

(804) 364-1050, ext. 34

training@spanalytics.com

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